For Accounting Users:

The Cancellation Information screen shows the information that the user submitted on the Cancellation Request Form. From this screen you can select the Create A Refund button to process a refund for this user. This will take you to the Refund screen.

On the Create Refund screen, you will have the following options:

• Refund Item: This will be the program that was submitted on the Cancellation Request Form
• Refund Payment Type: Select the appropriate refund payment type that Duke will use to refund the money. The options are Cash, Check, Gift Card, and Credit Card.
• Refund Amount: This will default to the amount the user paid for the sale item, but you can modify this amount as needed.
• Service Fee Percentage: The default is 10 percent, but you can modify the percentage as needed. This percentage will automatically be subtracted from the refund amount.
• Refund Note: You are required to enter a refund note indicating why the refund was given. The Submit Refund will not appear until you enter a note in this field.
  
  
  

You can view the Calculated Totals at the bottom of the page. Please verify that all of the information is correct before completing the refund. To complete the refund, select Submit Refund button to complete the refund process.

The Browse Cancellation screen should now show the Amount Refunded for this request in the table.