To process a refund, you will need to select the appropriate Invoice ID or Invoice Code on the Sales Item Browser screen. From the Invoice Information screen, select Create Refund at the top of the screen.

Create Refund

On the Create Refund screen, you will have the following options:

• Refund Item: This drop-down will list all of the sale items purchased on this invoice. If there is only one item then it will default to that sale item. If there are two or more sale items, you will need to select the appropriate sale item for the refund.
• Refund Payment Type: Select the appropriate refund payment type that Duke will use to refund the money. The options are Cash, Check, Gift Card, and Credit Card.
• Refund Amount: This will default to the amount the user paid for the sale item, but you can modify this amount as needed.
• Service Fee Percentage: The default is 10 percent, but you can modify the percentage as needed. This percentage will automatically be subtracted from the refund amount.
• Refund Note: You are required to enter a refund note indicating why the refund was given. The Submit Refund will not appear until you enter a note in this field.

You can view the Calculated Totals at the bottom of the page. Please verify that all of the information is correct before completing the refund. To complete the refund, select Submit Refund button to complete the refund process.