If the user states that they already have an account on our system or if they are not certain if they are already set up in the system, you can search for their information.

From the drop-down menu, select Existing User. In the text box that appears enter either the name, email address or user id of the user. A drop-down list will appear for all users who match that search criteria. Select the correct user and the system will auto-populate the billing address fields.

Search Suggestions:

• Since all emails are unique in the system, that is the best way to ensure that you are finding the correct user